No, registration is not required to purchase on bearsurfboards.eu.

You can browse the site and complete your order in guest mode. However, registration is recommended: you will be able to store your data, enter multiple variables for delivery address and monitor the status of your order in your account; in addition, you can browse your previous orders.

Create your account

You can choose from several payment methods: we accept credit cards from major circuits (Visa e MasterCard) or you can pay with PayPal.

We made super easy for you to find and order something you love on bearsurfboards.eu. Once you find your right size and select Add to cart, you’ll see a confirmation that the item is now in your shopping cart. Once you’ve added all the items to your cart, begin the checkout process. Here you can review any items in your cart.

Checkout has super easy sections. First, fill in your shipping address, you can use a saved address to quickly move to the next step. Once you've filled out the shipping information, enter your payment info. Once your information is all entered, select Review order to check all information you’ve entered and change anything, if needed. On the final step, select Pay now to submit your order. If there are any issues with information entered, an error will pop up with information on what to do in order to proceed.

You are welcome to place an order without having to create an account. No sign-up or login is required to order.

Once an order has been placed, it cannot be modified.

As long as your order hasn’t shipped, you can contact our customer service to cancel your order.

We are only be able to cancel your order if your request is answered before your order is processed.

Each time you order, you’ll receive an order confirmation email as soon as your order is placed.

Please, check your Junk or Spam folder. If you haven’t received a confirmation email, contact our customer service. We’ll get back to you as soon as possible.

When you make a purchase on bearsurfboards.eu, an authorization hold will be placed on your credit card to reserve the total amount of the order. The transaction will be completed when your order is ready for shipment.

Absolutely!

Our checkout pages are processed through the use of the most advanced technological and coding systems.

We utilize the highest SSL encryption which is the industry standard for Internet encryption, used by banks to secure online transactions.

We are also very careful about the risk of fraud, so all credit card payments are submitted to validation and authorization by both us and your credit institution.

We ship to the following countries: France, Germany, Greece, Italy, Portugal and Spain.

Shipping costs €9,90.

We offer free home deliveries for all orders over €99.

Once your order has been dispatched, you will receive an email containing a tracking number.

You can use it to track your order on the courier’s website.

If you are registered with us, you can also see your previous orders by signing into your account in Order History section.

Please check the packaging of your item(s) upon delivery for external damages before signing the proof of delivery.

In case you detect any damage such as cuts, ask the driver to log an initial complaint for damaged package and contact our customer service.

Please, check if your order has been partially confirmed; check your email to see if you have received a notification that one or more of the items you ordered are unavailable.

If you did not receive any notification and something from your order is missing, please contact our customer service. We’ll get back to you as soon as possible.

We apologize for the inconvenience!

To return the item and be refunded, please contact our customer service.

We offer a quick and free returns procedure.

We apologize for the inconvenience!

Please contact our customer service providing as many details as possible (your name, your order number, some pictures showing the default, a short description of the issue).

We’ll get back to you as soon as possible.

You have the right to return any product within 30 days of delivery.

Please contact our customer service and ask for your return shipping label.

Returns are free.

We’re sorry but direct exchanges of our products are not possible.

If you need a different size or colour, you will need to return the item back to us for a refund, and then place a new order.

Once we receive your package, our team will verify its contents, inspect it to ensure it is unworn and in original condition.

We will then send the credit back to your financial institution within 15 days.

The price of returned products is always reimbursed according to the payment method used for the order.

You can create a new account by clicking on Login icon, located in the upper right corner of the homepage if you navigate on desktop or in the dropdown menu on mobile/tablet version.

A new page will open, click on Create an account and fill out the form. To create an account, you must provide the following information: name, last name, email address, birthdate and create a password.

You can change your personal information at any time. Click here to create an account.

If you'd like to make any updates to your user account, we made it easy to update shipping information from your My Account page.

Simply log in to your Bear Surfboards account, and go to Account details to edit your shipping address.

If you forgot your username and/or password, you can request a new one here.

Submit the email address associated with your account, and you’ll receive an email to change your password.

If you’ve already tried to reset your password, but haven’t received an email, check your Junk or Spam folder.

We’re sorry to see you go. To delete your account, contact our customer service.

If you have any question, please don’t hesitate to get back in touch.